Support

Last updated: May 2026

Need a hand with PupilBot? Here's how to reach us, plus quick answers to the most common questions.

Contact

Email us at [email protected]. We typically reply within 1–2 business days.

For account, billing, or data issues, please include the email address on your account so we can find you faster.

Common questions

How do I delete my account?

Open Settings in the dashboard and follow the prompts. Account deletion removes every uploaded material, generated question, answer, and mastery score tied to your account.

How do I manage or cancel my subscription?

If you subscribed on the web, go to Settings → Manage subscription to open the Stripe portal. If you subscribed in the iPhone app, open the App Store, tap your profile, then Subscriptions.

My photo didn't read clearly. What can I do?

Photograph one page at a time with even lighting, fill most of the frame, and hold the camera flat to the page. Handwriting reads best when the strokes are dark and the page isn't curled.

How do I connect Telegram?

Open the Telegram tab in the dashboard and follow the linking code. Codes expire after 15 minutes and can only be used once. Use a fresh code if it stops working.

How do I get a copy of my data, or correct or delete it?

Email [email protected] with the subject "GDPR Request". See the Privacy Policy for the full list of rights and our 30-day response timeline.

What to include in your message

A few details help us help you faster:

The email address on your account.
When the issue happened and what you were trying to do.
If it's about a specific material, the material name.
Your device and app version — iPhone, web browser, or Telegram.